We accept returns for undamaged, unused products returned in their original packaging within 30 days of receipt. Please note that personalized or made-to-order products cannot be returned unless there is a manufacturing defect.<\/p>\n\n\n\n
For a product to be accepted for return, it must meet the following criteria:<\/p>\n\n\n\n
\u00catre accompagn\u00e9 de la facture originale ou du re\u00e7u d\u2019achat,
Ne pr\u00e9senter aucun signe d\u2019utilisation, d\u2019usure ou de dommage,
Include all accessories and manuals initially provided.<\/p>\n\n\n\n
Contact us<\/strong> : Email support@scer.ca with your order number, a product description, and the reason for the return. Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a manufacturing defect.<\/p>\n\n\n\n If the product is found to be defective or a processing error is confirmed, we will cover all shipping costs associated with returning and sending a replacement product.<\/p>\n\n\n\n Once the returned product is received and inspected, we will notify you of its status within 7 to 10 business days. If the return is approved, a refund will be issued to the original payment method.<\/p>\n\n\n\n If you receive a damaged or defective product, please contact us within 7 days of receipt. Please provide clear photos of the product and its packaging to expedite the processing of your claim.<\/p>","protected":false},"excerpt":{"rendered":" Produits \u00e9ligibles aux retours Nous acceptons les retours pour les produits non-endommag\u00e9s, inutilis\u00e9s et retourn\u00e9s dans leur emballage d’origine dans un d\u00e9lai de 30 jours apr\u00e8s r\u00e9ception. Veuillez noter que les produits personnalis\u00e9s ou fabriqu\u00e9s sur commande ne peuvent \u00eatre retourn\u00e9s, sauf en cas de d\u00e9faut de fabrication. Conditions de retour Pour qu\u2019un produit soit…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"saved_in_kubio":true,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"aioseo_notices":[],"kubio_ai_page_context":{"short_desc":"","purpose":"general"},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"kubio-fullhd":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"cyrille","author_link":"https:\/\/scer.ca\/en\/author\/cyrildippu9gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Produits \u00e9ligibles aux retours Nous acceptons les retours pour les produits non-endommag\u00e9s, inutilis\u00e9s et retourn\u00e9s dans leur emballage d’origine dans un d\u00e9lai de 30 jours apr\u00e8s r\u00e9ception. Veuillez noter que les produits personnalis\u00e9s ou fabriqu\u00e9s sur commande ne peuvent \u00eatre retourn\u00e9s, sauf en cas de d\u00e9faut de fabrication. Conditions de retour Pour qu\u2019un produit soit...","_links":{"self":[{"href":"https:\/\/scer.ca\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scer.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scer.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scer.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scer.ca\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":4,"href":"https:\/\/scer.ca\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":3159,"href":"https:\/\/scer.ca\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/3159"}],"wp:attachment":[{"href":"https:\/\/scer.ca\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Receive authorization<\/strong> :We will review your request and, if accepted, we will provide you with a return authorization number.
Ship the product<\/strong> : Return the product to the address indicated in our response. Please make sure to package it carefully to avoid any damage during transport.<\/p>\n\n\n\nReturn costs<\/h2><\/p>\n\n\n\n
Return processing time<\/h2><\/p>\n\n\n\n
Damaged or defective products<\/h2><\/p>\n\n\n\n